Freshdesk Alternative
A Freshdesk alternative that keeps support practical.
Freshdesk is Freshworks' help desk product. If you are comparing Freshworks alternatives for support, FyneDesk brings tickets, portal, knowledge, routing, assets, and AI into one workspace. Start free for up to 3 agents.
Five agent list price comparison
What to compare before you switch
How long the free option lasts.
Freshworks documents a Freshdesk Free Program for up to two agents for six months. Its pricing page also offers a separate 14 day trial. FyneDesk Free supports up to three agents with no credit card required.
What each AI package includes.
Freshdesk paid plans include the first 500 AI Agent sessions. Copilot is $29 per agent each month on Pro and Enterprise, and additional sessions are $49 per 100. FyneDesk starts with AI Knowledge Base on Free, adds Autopilot on Pro, and offers Auto Resolve on Business.
Which channels live in the same product.
Freshworks offers Freshdesk, Freshdesk Omni, Freshchat, and Freshcaller for different channel needs. FyneDesk combines email, portals, ticket forms, integrations, and service operations in one workspace, with live chat on Business.
Where advanced controls begin.
Freshdesk Pro adds multilingual help desk, custom reporting, intelligent routing, and multiple SLA policies. Enterprise adds skill based routing and audit logs. FyneDesk places SLAs, integrations, advanced roles, and project management on Pro.
What your team will actually pay.
A five agent team pays a published $275 each month for Freshdesk Pro when billed annually. FyneDesk Pro is $60 each month for five agents. Compare the capabilities you will use before choosing by price alone.
What FyneDesk includes on Free
Included on Free for up to 3 agents. Pro adds SLAs, integrations, project management, advanced roles, and AI Autopilot. View all plans
Feature comparison
| Feature | FyneDesk | Freshdesk |
|---|---|---|
| Free plan | Yes (up to 3 agents) | No (6-month limit, 2 agents) |
| Starting paid price | $12/agent/mo (Pro) | $19/agent/mo (Growth) |
| AI assistance | Included with usage limits | AI Agent allowance; Copilot sold separately |
| AI drafted replies | Included with usage limits | Copilot add-on on Pro and Enterprise |
| Ticket management | Free | All paid plans |
| Customer portal | Free | All paid plans |
| Knowledge base | Free | All paid plans |
| Email-to-ticket | Free | All paid plans |
| Live chat | Business | Freshchat (separate product) |
| SLA tracking | Pro ($12/agent/mo) | Growth ($19/agent/mo) |
| Dashboard analytics | Free | Growth (basic), Pro ($55) for custom |
| Asset management | Free | Not included |
| Ticket routing | Free | Growth ($19/agent/mo) |
| Webhooks | Pro ($12/agent/mo) | Growth ($19/agent/mo) |
| Role-based access | Free | Pro ($55/agent/mo) |
| Multilingual portal | Free | Pro ($55/agent/mo) |
| Audit trail | Free | Enterprise ($89/agent/mo) |
| Custom fields | Pro ($12/agent/mo) | Growth ($19/agent/mo) |
| Advanced automations | Pro ($12/agent/mo) | Growth ($19/agent/mo) |
| Custom branding | Pro ($12/agent/mo) | Pro ($55/agent/mo) |
| Skill-based routing | Pro ($12/agent/mo) | Pro ($55/agent/mo) |
| SSO | Business | Pro ($55/agent/mo) |
| API access | Business | Growth ($19/agent/mo) |
Freshdesk facts reviewed July 18, 2026 against Freshworks' published pricing and Free Program documentation. See the detailed comparison
Switching from Freshdesk?
Every FyneDesk plan includes migration support, including Free. We help you map and test ticket history and customer records before you switch.
Frequently asked questions
Freshworks documents a Freshdesk Free Program for up to two agents for six months. Its public pricing page also offers a separate 14 day trial. FyneDesk Free supports up to three agents with no credit card required.
Yes, when you are evaluating Freshdesk for customer support or parts of Freshservice for service operations. FyneDesk is not a replacement for every Freshworks product such as Freshsales or Freshmarketer.
FyneDesk includes AI Knowledge Base on Free and AI Autopilot on Pro with clear usage limits. Business organizations can add Auto Resolve. Freshdesk includes an AI Agent allowance on paid plans and sells Copilot separately on Pro and Enterprise.
Yes. Every FyneDesk plan includes migration support, including Free. Create a free account to get started, then contact us to map and test the Freshdesk migration before you switch.
No. Freshworks sells customer support, IT service, CRM, sales, and marketing products. FyneDesk is a focused alternative for help desk and service operations. Freshworks has a larger marketplace and dedicated voice products, while FyneDesk combines support and service context in a simpler workspace.
FyneDesk Free supports up to three agents and Pro is $12 per agent each month. Freshdesk Growth starts at $19 per agent each month billed annually, Pro is $55, and Enterprise is $89. Freshdesk paid plans include the first 500 AI Agent sessions, while Copilot and additional sessions have separate prices.
Free for up to 3 agents.
FyneDesk is free for small teams — no 6-month limit, no credit card, AI included.