Helpdesk Software for Small Business
Stop losing customer requests in email
FyneDesk is a full helpdesk for small teams — tickets, AI-drafted replies, a customer portal, knowledge base, routing. Free for up to 3 agents. No credit card. Free supports up to 3 agents.
Free plan includes AI, portal, knowledge base, routing, and assets. Pro adds SLA management and Project Management.
The problem with small business support
Tickets get lost in email
Customer requests arrive in a shared inbox, get missed, replied to twice, or forgotten. There's no way to see what's open, who owns it, or what's overdue.
Hiring more people doesn't fix it
Adding a second support person means re-explaining every open ticket. There's no shared history, no status tracking, no way to hand off cleanly.
Most helpdesk software is priced for enterprises
Zendesk starts at $55/agent/month. Freshdesk's free plan expired. Intercom charges $99/seat for AI features. For a small team, that math doesn't work.
Everything your support team needs as it grows
Start with the core helpdesk tools on Free. Pro connects your tools and automates work; Business adds live chat and advanced controls.
Ticket inbox
Every request gets a number, an owner, a status, and a history. Nothing gets lost.
Email-to-ticket
Forward your support email and every message automatically becomes a tracked ticket.
AI drafting
Free includes 5 monthly AI credits per workspace for drafting. Pro and Business raise the allowance and add more automation.
Customer portal
Customers can submit requests, check status, and browse your help articles — all from a branded portal.
Knowledge base
Build a self-service help center so customers find answers before they contact you.
Live chat
Available on Business. Handle live conversations alongside tickets in one workspace.
SLA management on Pro
Set response targets, track breaches, and manage multiple SLA policies when your team upgrades to Pro.
Analytics dashboard
See ticket volume, response times, team performance, and customer satisfaction at a glance.
Asset management
Track what products or assets customers have — useful for IT teams and technical support.
Routing & teams
Assign tickets to the right person automatically based on type, tag, or team.
CRM (contact records)
Every customer has a full ticket history and profile, automatically built as you work.
Role-based access
Agents see what they need, admins control the rest. No sharing admin credentials.
AI ON EVERY PLAN
Start with AI drafting. Scale to Auto Resolve.
Free includes 5 AI credits per month. Pro includes 50 credits per agent and Business includes 150 per agent. During the full Business trial, AI follows the Free allowance. Paid plans can add prepaid credits with a $25 minimum purchase; AI pauses at zero without automatic overage charges.
Credits have a hard cap. AI pauses at zero, and paid plans can add prepaid credits when needed.
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Hi Sarah, thank you for reaching out. I can see you're having trouble with the password reset flow. Let me walk you through a few steps to get this resolved quickly…
Simple pricing — free to start
- Shared email-to-ticket support inbox
- Customer portal
- Knowledge base — up to 25 articles
- Up to 3 agents
- Fair-use ticket volume (resets each cycle)
- Standard email notifications with FyneDesk branding
- Google, Microsoft, Jira & GitHub integrations
- Webhooks & full API access
- Workflow automations
- Unlimited tickets, agents & knowledge articles
- Custom email branding (your logo & colors)
- Multi-policy SLAs
- Priority support
Business plan available for larger teams. See all plans →
Frequently asked questions
The best helpdesk for a small business depends on its budget and workflow. FyneDesk Free supports up to 3 agents, 25 knowledge articles, fair-use ticket volume, and 5 AI credits per workspace each month. Pro leads with integrations, webhooks, full API access, workflow automations, and 50 AI credits per agent. Business adds live chat, the website widget, workforce management, and 150 AI credits per agent.
If your team handles more than a handful of customer requests per day, yes. Without helpdesk software, requests get missed, replied to twice, or lost in a shared inbox. Helpdesk software gives every request a ticket number, an owner, and a status — so nothing falls through. For small teams, the free plan on FyneDesk is enough to get started with no cost.
Yes. Free supports up to 3 agents and includes ticket management, a customer portal, knowledge base, email to ticket, routing, analytics, assets, CRM, an audit trail, custom ticket fields, and AI drafting help. It requires no credit card. Webhooks and full API access start on Pro; live chat and the website widget are Business features.
Most small teams are up and running in under 30 minutes. You create an account, connect your support email address, and invite your team. The customer portal and knowledge base are ready to use immediately. There's no professional services requirement, no onboarding call, and no weeks-long implementation process.
Yes. AI is available on every plan. Free includes 5 credits per workspace each month, Pro includes 50 per agent, and Business includes 150 per agent. AI pauses at zero, so there are no automatic overage charges. Auto Resolve is an optional Business add-on for confidently matched routine requests.
FyneDesk Pro is $12/agent/month with no minimum seat requirement. You add agents one at a time and only pay for what you use. There's no pressure to jump to a $55/agent enterprise tier just to get features like a knowledge base or customer portal — those are included on the free plan.
Start handling support like a pro — for free
FyneDesk is free for small teams. Set up in under 30 minutes.