Summarizes
Turns long threads into a clear description of the issue, customer, and current state.
Fyne AI Auto Resolve
Tickets should
resolve themselves.
Fyne AI reads the request, finds the right answer, replies clearly, and closes common tickets before they reach your queue.
AI is included on every plan. No separate add on.
AI resolution engine activeLIVE
INC000194 Resolved by Fyne AI
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Understood the requestPassword reset guidance
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Found a trusted answerKnowledge base: Change your password
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Replied and resolvedFull history saved to the ticket
Agent touches0
One less repetitive ticket in the queue.
One AI across the entire ticket
It does more than write.
Fyne AI works from the moment a request arrives until the answer is delivered and the history is saved.
Searches knowledge
Finds relevant answers from the help content your team already trusts.
Suggests next steps
Gives agents a practical path forward instead of another blank ticket.
Drafts the reply
Prepares a clear response using the request, ticket history, and matching knowledge.
Resolves automatically
Answers repeatable requests and closes the ticket when FyneDesk can handle it without an agent.
Preserves context
Keeps the request, answer, and resolution attached to the ticket for your team.
Grounded intelligence Answers shaped by the support knowledge you already trust.
Fyne AI brings together approved help articles, the current request or conversation, and relevant resolved-ticket patterns to produce a useful answer with the right context.
Fyne AI for Live Chat
Answer in the moment. Hand off without starting over.
Organizations with Fyne AI enabled can opt it into conversations in the client portal, website widget, or both. It answers from the knowledge your team maintains, follows the current chat, and brings in a person with the conversation intact.
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Knowledge-first answersFyne AI responds from the help content your team maintains.
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Natural follow-upsIt keeps the current conversation in view so short follow-up questions make sense.
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One-step human handoffCustomers can bring in a person, and your team receives the conversation and context.
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A thoughtful finishOffer an optional 1–5 rating and a customer-requested email transcript after the chat.
Fyne AI Online
Live chat Can I reset my password from my phone?
Yes. Open Account settings, choose Security, then Reset password. I can stay with you if you want the next step.
From your knowledge base What if I no longer have the old phone?
Use the recovery option on the same screen. If you want, I can bring in a person with this conversation attached.
✓ SolvedTalk to a person
From request to resolution
Not AI beside your helpdesk.
AI doing the helpdesk work.
It reads the whole request.
FyneDesk identifies what the customer needs and keeps the ticket history in view, so the response starts with context.
It works from trusted knowledge.
Your knowledge base gives FyneDesk a reliable source for common answers instead of forcing agents to repeat the same steps.
It resolves what it can.
Common requests can receive a clear answer automatically. When a person is needed, the agent gets the request, history, and useful context.
Automation without losing control
Fast when the answer is clear. Human when it is not.
FyneDesk is built to remove repetitive work, not judgment. Your knowledge stays the source. Your agents stay available for requests that need empathy, investigation, or a decision.
Read the AI product guide →Resolution reviewLive
Password reset stepsAuto resolved
Copy of last invoiceAuto resolved
Unexpected account chargeAgent review
What changes for your team
Your queue gets smaller.
Your support gets better.
Less repetition
Routine questions stop consuming the same agent time every day.
Faster answers
Customers get useful help while the request is still fresh.
More consistent support
Answers stay grounded in the knowledge your team maintains.
Better human focus
Agents spend their attention on work that actually needs them.
Resolve the repeatable. Focus on the important.