Pricing
Start with about 30 days of full Business access, no credit card required. Then keep a capable Free help desk or choose the plan that fits your team.
Free
$0. Run a real help desk, free.
- Shared email-to-ticket support inbox
- Customer portal
- Knowledge base — up to 25 articles
- Up to 3 agents
- Fair-use ticket volume (resets each cycle)
- 5 AI credits per month
- Standard email notifications with FyneDesk branding
Pro
$12 / agent / month ($10 / agent / mo, billed yearly). Scale & connect. Bring your tools together with integrations, webhooks, API access, and automations.
Everything in Free, plus:
- Google, Microsoft, Jira & GitHub integrations
- Webhooks & full API access
- Workflow automations
- Unlimited tickets, agents & knowledge articles
- Custom email branding (your logo & colors)
- Multi-policy SLAs
- 50 AI credits per agent / month
- Priority support
Business
$39 / agent / month ($32 / agent / mo, billed yearly). Real-time & enterprise. Add live chat, advanced automation, identity, and workforce controls.
Everything in Pro, plus:
- Live chat & website widget
- Advanced automation: web-request nodes & approvals
- SSO & SCIM provisioning
- Workforce management: shifts, on-call & timesheets
- Intune & automatic Zoom recording links
- 150 AI credits per agent / month
- Priority onboarding & support
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Frequently asked questions
Is the Free plan really free?
Yes. No credit card is required. Signup automatically begins a full Business trial for about 30 days. Afterward, choose a paid plan or continue on Free with up to 3 agents, 25 knowledge articles, 5 AI credits per month, and fair-use ticket volume. The allowance resets each cycle.
Does the AI have any usage limits?
Free includes 5 AI credits per month. Pro includes 50 credits per agent and Business includes 150 per agent. During the full Business trial, AI follows the Free allowance. Paid plans can add prepaid credits with a $25 minimum purchase; AI pauses at zero without automatic overage charges.
What does upgrading to Pro actually change?
Pro is built to scale and connect your help desk: unlimited tickets, agents and knowledge articles, Google, Microsoft, Jira and GitHub integrations, webhooks and full API access, workflow automations, multi-policy SLAs, custom email branding and priority support. Live chat and the website widget are included with Business.
How many agents can I add?
During the full Business trial, invite the team you need. After the trial, Free supports up to 3 agents. Pro costs $12 per agent per month ($10 billed annually), and Business costs $39 per agent per month ($32 billed annually), with no minimum seat count.
What is the Business plan?
Business is for real-time and enterprise operations. It includes Live Chat and the website widget, advanced automation with web-request nodes and approvals, SSO and SCIM provisioning, workforce management, Intune and automatic Zoom cloud recording links on related tickets, 150 AI credits per agent each month, and priority onboarding and support.