FyneDesk for Zoom
Move a ticket into a Zoom conversation without losing context. Create the meeting from the reply, send the join details, and automatically bring the cloud recording link back to the ticket when enabled.
Meeting creation requires Pro. Automatic recording links require Business.
What you can do
Add a call from the ticket
Click Add Zoom meeting while replying. FyneDesk creates it under your Zoom account and inserts the join link into your message.
Everything on the ticket
The meeting shows on the ticket sidebar with status, time, and a copyable join link — and you can cancel it right there.
Keep the recording with the ticket
Admins can automatically record new meetings and add the processed Zoom cloud recording link to the related ticket. The media stays in Zoom.
Runs on your own Zoom
Meetings are hosted under each agent’s Zoom account, with an optional shared org account as a fallback for occasional callers.
How it works
- 1
Admin turns it on
Enable the integration once from Settings → Connections → Zoom.
- 2
Agents connect Zoom
Each agent connects their own Zoom from My Settings → Connected accounts (one-time).
- 3
Add a meeting from any reply
Click Add Zoom meeting in the composer and the join link goes straight into your message.
- 4
Keep the recording link
On Business, enable automatic recording and Attach recordings to tickets. After Zoom processes the recording, FyneDesk adds its link to the internal notes and Meeting card.
Frequently asked
What’s on which plan?
Creating and sharing Zoom meetings from a ticket is a Pro feature. Automatically recording new meetings and adding cloud recording links to tickets are Business features.
Do we need a paid Zoom plan?
A free Zoom account works, but it caps any call with two or more people at 40 minutes and records locally only. A paid Zoom plan (Pro or higher) on the host’s account removes the cap and enables cloud recording — that’s your Zoom cost, not a FyneDesk charge.
Where do recordings go?
The recording stays in your Zoom cloud under your retention settings. FyneDesk automatically adds its link to the related ticket’s internal notes and Meeting card, but never stores the media file.
Whose Zoom account is used?
Each agent’s own connected Zoom. Admins can also connect one shared org account as a fallback; note a single shared host can run only two concurrent meetings. Setup is in the Zoom guide.
Turn tickets into conversations
Connect Zoom to FyneDesk and hop on a call without leaving the ticket.
Get started free